Introduction
Users are admin profiles created to access the Swapcard Launchpad system. Each user is assigned to a Group, which defines what they can view or manage in the platform. After Groups are set up, individual Users can be created, imported in bulk, edited, or deactivated. This ensures that only authorized personnel can access sensitive event configurations.
What can I do on the Users page?
Administer individual and bulk user access
Go to Event Setup > Users & Groups.
From the Users Listing page, you can:
Add a User
Import Users in bulk
Activate/Deactivate Users
Edit or Delete Users
Bulk Disable Admin Access
How do I add a User?
Manually create a new admin user
From the Users Listing page, open the Actions dropdown and select Add User
Complete required fields:
Group: Assign to an existing Group
First/Last Name
Email: Must be unique (used for login)
Company
Password / Confirm Password
Optional settings:
Password Must be Changed at Login
Notify User on account creation
Disable admin access
Click Save
How do I import Users?
Bulk upload admin users via CSV
From the Users Listing page, select Import Users from the Actions dropdown
Download the template provided
Fill in user data (leave fields blank if not needed, but do not delete columns)
Upload the CSV using the Browse button
Map fields correctly on the Field Mapping screen
Confirm field mappings
Click Finish
Track progress via the Previous Imports tab
How do I edit a User?
Click the Edit Icon next to a user’s name
Review and edit:
User Profile
Permissions
Preferences
Login Options
Click Save
The Change Log tab tracks who made edits and when.
How do I activate or deactivate a User?
Click the ACTIVE button (green) to deactivate
Click the INACTIVE button (grey) to activate
How do I bulk disable admin access?
Select multiple users from the Users list
Click Disable Admin Access For Selected Users
Click Cancel to clear the selection
How do I delete a User?
Go to Event Setup > Users & Groups
Click the Delete Icon next to the user name
Confirm in the popup dialog
User management is key to maintaining system security and operational control. By assigning users to the right Groups and regularly reviewing user access, you ensure your event is run by the right people with the right permissions. Use the available tools to streamline user creation, import, and management across events.