Standard registration forms often require additional context to help you understand your audience. Profile additional questions allow you to gather event-specific details, such as professional interests or networking preferences, directly from your registrants. By using these custom fields, you can standardize data collection across multiple events and gain deeper insights for reporting and follow-ups.
Benefits:
Capture event-specific registrant data
Standardize responses across multiple events using question codes
Enable conditional response options for better insights
How do I add profile questions?
Creating custom questions involves defining the prompt, choosing the response format, and setting up the available answer choices for your attendees.
Open the Event Setup menu.
Once here, click Profile Additional Questions.
Click Add Profile Questions
Label: Type the question as it should appear to registrants (e.g., "What is your primary area of expertise?").
Question Code: Enter a unique identifier. Using the same code across different events allows you to compare data easily.
Format: Select how the user will answer, such as a Textbox, Dropdown, or Radio Buttons.
Create response values
If you chose a list-based format like a Dropdown or Checkboxes:
Click the Add Icon to create your first response field.
Type the response Value (e.g., "Marketing").
To allow an "Other" option, check the box to add a Textbox for that value.
Click and drag responses to reorder them, then click Save.
Configure display options
Allow Multiple Responses: For textboxes, check this to let users enter several answers separated by commas.
Width/Height: Set the field dimensions in pixels (standard is 200px) to control how the question looks on mobile or desktop.
Click Save to finalize the question.
How do I edit existing profile questions?
You can modify your questions at any time to update labels or add new response values as your event requirements evolve.
Go to the Event setup menu and select Profile Additional Questions.
Click on the specific question you wish to update.
The Edit Profile Additional Question screen will open, allowing you to change the Label, Format, or Available Values.
Click Save to apply your changes across the registration site.
How to Import Profile Additional Question Responses
Use the Import Profile Additional Question Responses tool in Launchpad by Swapcard to upload responses to Profile Additional Questions in bulk. This saves time when managing dropdowns, radio buttons, or checkbox response options across large events or recurring forms.
Before you can upload your data, you must use the official system template to ensure the formatting matches the database requirements.
Accessing the tool
Still in the Profile Additional Questions, menu
Click on the dropdown arrow then choose Import Additional Question Responses.
Preparing the file
Click Download Profile Additional Question Responses Template located under the Upload CSV field.
When the prompt appears, click OK to open the file.
Fill in the Value (the text users see, like "Female"), Write In Required (type "yes" or "no" to allow "Other" options), and the Answer Code (a unique ID for reporting).
Note: Do not delete any columns from the template, even if they are empty. Save the final file in .CSV format.
Once your file is ready and saved correctly, you can move to the upload phase to apply these options to your profile questions.
Click Browse next to the Upload CSV field in the import interface.
Select your saved CSV file from your computer.
Click Save to begin the upload process.
Once the process begins, you will be automatically redirected to the Profile Additional Question Responses Import Summary Report.
How do I review the import results?
It is important to verify that all data was accepted by the system. The summary report provides a detailed breakdown of the upload's success.
The Summary section displays the total count of successful and failed rows.
Under Downloads, you can access the All Import Rows report for a full log or Error Import Rows to see only the entries that failed.
Reports are available in both XLS and CSV formats.
To view data from a previous session, use the Previous Imports dropdown menu to select an upload by its date.
Can I delete Profile Additional Questions?
To maintain data integrity, the system prevents the deletion of questions that are currently being used in active workflows or records.
You can only delete unused questions. A question cannot be deleted if it is linked to a page builder page, a saved report/email, or a saved registrant response.
To remove an eligible question, click the Delete icon located next to the question name.
Confirm the action by clicking OK in the pop-up dialog box.
Implementing profile additional questions is an essential step in tailoring the registration journey to your event's specific goals. By carefully choosing formats and utilizing unique question codes, you ensure high-quality data that remains consistent across your entire organization. Regularly reviewing and refining these questions allows you to adapt to attendee needs and maintain a professional, data-driven registration experience.