Registration imports allow admin users to load registrations into Launchpad in bulk. This includes ticket types, packages, promo codes, marketing codes, and more. Each import is time-stamped and can be reported on by using the Imported Date (User Time Zone) field in an advanced report.
To learn how to build advanced reports, see the article Create an advanced report.
To access the Import Registrations page:
Go to Event Setup
Click Registration
Select Import Registrations
From the Import Registrations page, the following actions can be performed:
Download the registrations template
Upload a CSV file
Download registrations template
The template allows you to bulk import data such as ticket types, promo codes, and registrant information.
Click the Download Registrations Template link under the Upload CSV field
A dialog box will appear. Click OK to open the file
Populate the template with your registration data. Leave fields blank if information is unavailable, but do not delete columns
Fields included in the template:
Registration Status: Save for later, Unconfirmed, Confirmed, Canceled (can be driven by promo code)
Ticket Type (Required): Specify the ticket type unless defined by a primary package
Registration Type: Early Bird Registration, Regular Registration, Late Registration
Attendee Type (Required): Category like attendee, exhibitor, VIP, student, speaker
PrimaryPackage: Name of the package linked to this registration
Promo Code: Enter promo code unless overridden by marketing code
Marketing Code: Enter marketing code for this registrant
Access Code: Enter access code for this registrant
Email (Required): Email used for login and communication
First Name (Required): Registrant’s first name
Last Name (Required): Registrant’s last name
Job Title: Registrant’s job title
Company: Company name
Address1 to Address4: Full address fields
City: City of residence
State: State or province
Postal Code: Zip or postal code
Country: Country name
CC Email: Secondary email for communications
Phone: Primary phone number
Mobile Phone: Mobile number
Save the completed file as a CSV
Important notes about failed imports:
The email address already exists in the event
The import exceeds max availability limits (if enforcement is on)
There’s a mismatch between imported values and related data, such as:
A primary package with a defined ticket/classification type conflicting with the import file
A marketing code that conflicts with the promo code provided
The import conflicts with filters in another data object (e.g., a promo code with a different classification type than the one defined in a package)
Upload CSV file
Click the Browse button next to the Upload CSV field
Select the CSV file saved from the previous step
Click Save
Once imported, the Import Summary page appears.
On the summary page:
View the number of successful and failed records under the Summary section
Under the Downloads section:
Click All Import Rows to download all records
Click Error Import Rows to download only the failed records
If records failed:
The Error Rows section will appear
To download the error report, click XLS or CSV
A dialog will appear. Click OK to confirm
To view previous imports:
Use the Select Import dropdown menu
Previous files are listed in chronological order
Using the bulk registration import tool allows for efficient data entry, especially for large events or pre-collected registration lists. By using the provided template and following validation rules, you can avoid errors and ensure accurate imports. For complete oversight, review import summaries and download error reports as needed.