Packages are a grouping of multiple purchasable items and registration options for purchase. Registration options can include ticket types, registration types, and auxiliary events. Packages can be sold in combination at a particular price.
How do I access the packages page?
The Packages page is your central hub for managing all bundled offerings. From here, you can build new packages from scratch or manage existing ones to control inventory and pricing.
To find this section:
Click Event Setup in the main navigation.
Find the Registration menu.
Click Packages.
How can I create a new package?
Creating a package allows you to group multiple items, such as a "VIP Pass" that includes a ticket, a lunch voucher, and a specific workshop. This simplifies the checkout process for your attendees.
To add a package:
Click the Actions dropdown menu.
Select Add Packages.
Fill in the details
In the Details section, enter the Name and Group Name. You can set a Maximum Available limit or check Unlimited if there is no cap on sales. Ensure Visible to Public is checked if you want it to appear on your registration site.
Configure the primary package
In the Primary Package section, check Is Primary Package if this bundle serves as the main entry ticket. Once checked, select the appropriate Ticket Type and decide if you want to Include Guests.
Set pricing and items
In the Prices section, click the Add icon. Choose the Account, Registration Type, and enter the Price. In the Package Items section, use the Add icon to include auxiliary events, purchasable items, or specific workshop sessions.
Apply filters and save
Use the Filters section to set specific criteria for who can see or buy this package. Once all sections are complete, click Save.
How do I import packages from past events?
You can save time by pulling package structures from previous events instead of creating them manually. This is ideal for recurring annual conferences.
To import:
Click the Actions dropdown menu and select Import Packages.
In the Event Menu list, check the boxes for the packages you want to copy.
Click Next.
Update the Package Name and assign the correct Ticket Type.
Click Import.
How do I edit or delete a package?
You can update package details at any time, but deletion is restricted if the package is already linked to active registrants or ticket types.
To make changes:
Click the Edit icon (pencil) next to the package name.
Modify the necessary fields in the Edit Packages screen.
Click Save.
To remove a package:
Click the Delete icon (trash can) next to the package name.
Review the confirmation dialog box.
Click OK to confirm.
How do I organize packages into groups?
Grouping packages helps keep your registration page organized, especially if you have many offerings. You can categorize them by "Early Bird," "Sponsorship Bundles," or "Add-ons."
To display groups:
Select the Display by Group option in your settings.
Choose which Package Groups to show and drag them into your preferred order.
Note that if a group contains no visible packages, it will be hidden from the attendee view. Packages without a group will appear under Ungrouped Packages.
Packages are a powerful way to bundle registration options and additional items into a single, sellable unit. By utilizing flexible configurations, tiered pricing, and visibility filters, you can tailor the registration experience to suit different attendee roles while simplifying your financial reporting. These tools ensure your attendees have a clear path to purchase while you maintain full control over inventory and event access.